30-Day Returns & Refunds

We want you stoked on your Bonk Head. If you're not happy with your order, you can request a return within 30 days of delivery.

How to start a return

Email us at support@bonkheads.store with your order number and the reason for the return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first, because we can't process packages we weren't expecting.

Eligibility

• The return request is made within 30 days of delivery.
• The item is unused and unwashed, in the same condition you received it, with its original packaging if possible.
• You include your order number or proof of purchase.

Damaged, defective or wrong items

If your Bonk Head arrives damaged or defective, or you received the wrong item, email us within 30 days of delivery with your order number and a photo of the problem. We'll send you a free replacement or give you a full refund, and you won't pay any return shipping.

Return shipping

For returns that aren't due to our error (for example, you changed your mind), you're responsible for the cost of return shipping. Original shipping charges, if any, aren't refundable.

Exchanges

Want a different color? Email us and we'll help you swap it.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to post it.

Questions

Contact us anytime at support@bonkheads.store.